FAQ

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1. What products do you sell?
We offer a carefully curated selection of women's and men's clothing as well as various accessories that enhance your everyday style.

2. Do you ship internationally?
Yes, we ship worldwide! Delivery times and costs vary by location and are calculated at checkout.

3. How long does shipping take?
Processing time: 1–5 business days
Shipping time: 7-15 business days, depending on the destination.
You will receive a tracking number once your order has been shipped.

4. How can I track my order?
You will receive a tracking link via email once your order has been shipped. For assistance, contact us at info@welalux.de .

5. Can I change or cancel my order?
As long as your order hasn't been processed, we can make changes or cancel it. Please contact us as soon as possible at info@welalux.de .

6. What is your return policy?
Returns are possible within 14 days of receipt of the goods. Items must be unused, in their original condition, and in their original packaging. Send us an email to info@welalux.de to initiate a return.

7. What if I ordered the wrong size?
You can request an exchange within 14 days of receiving your order. Contact us with your order number and the desired size.

8. How do I know which size to choose?
You'll find a size chart on every product page. If you're unsure, please email us at info@welalux.de – we'll be happy to help you personally.

9. Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal and other secure payment methods.

10. How can I contact customer service?
Email us anytime at info@welalux.de . We'll respond within 24 hours (Monday–Friday).